Digital Delivery & Shipping Policy

Last updated: October 12, 2026

At Construction Companion USA, we make purchasing construction contract templates simple, convenient and straightforward.

All our products are digital downloads, providing contractors across the United States with access to their purchased contract documents without waiting for physical delivery.

1. Digital Products Only

Construction Companion USA exclusively sells downloadable construction contract templates and supporting documents.

No physical products are shipped.

All purchases are delivered electronically, meaning:

• No shipping or postage charges.

• No physical delivery or waiting for the post.

• No printed documents sent by mail.

• No shipping address required solely for delivery.

• Access to your purchased digital documents following successful payment.

2. How Your Documents Are Delivered

After successfully completing your purchase, your digital documents will normally be made available through one or more of the following methods:

• A download link provided after checkout.

• An email containing access instructions or a download link.

• Our designated digital delivery service.

Most orders are processed automatically, allowing customers to access their purchased documents shortly after payment.

In some circumstances, delivery may be delayed by payment verification, security checks or technical issues.

3. Downloading Your Purchased Contracts

Once you receive access to your purchased documents, you can download and save them to your device.

We recommend keeping a secure copy of your documents for future use.

Customers are responsible for providing an accurate email address at checkout and ensuring their devices can access the supplied documents.

4. State-Specific Contract Templates

Many of our construction contract templates are designed for particular U.S. states.

Where applicable, customers must select their required state when purchasing.

Please check that you have selected the correct state, trade and contract type before placing your order.

If you believe you have received the incorrect document, contact our support team so we can investigate.

5. Free Updates for 18 Months

Where advertised on the product page, your one-time purchase includes access to updates we make available for your purchased contract template for 18 months from the date of purchase.

No subscriptions. No recurring charges.

You may continue using your purchased contract beyond this period under the terms of your product licence.

Updated documents may be delivered electronically or made available through our designated download service.

Updates are not a guarantee of compliance with every current law or project requirement. Customers remain responsible for checking the legal suitability of documents before use.

6. Problems Accessing Your Download

If you have completed your purchase but cannot access your documents, please check your email inbox, spam and junk folders.

If your download link is missing, expired or not working, contact us at:

support@constructioncompanioncontracts.com

Please include your order number and the email address used during checkout.

We will investigate the issue and take reasonable steps to restore your access or supply the correct purchased documents.

Please avoid placing a second order solely because your download has not arrived.

7. Refunds and Digital Delivery

Because our products are digital, purchases are generally final and non-refundable once the purchased documents have been accessed, opened, viewed or downloaded.

If digital access has not been used, cancellation requests may be considered.

Exceptions apply where a refund or other remedy is required by applicable law.

Please review our Refund & Cancellation Policy for full details.

8. Contact Information

For questions regarding digital delivery, downloads or access to your purchased documents, please contact:

Construction Companion USA

Email: support@constructioncompanioncontracts.com

Website: www.constructioncompanioncontracts.com

We aim to resolve digital delivery issues promptly and fairly.